Effective Date: November 18, 2025
Last Updated: November 18, 2025

Pax's Paws, operated by LGSL Collective, LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.paxspaws.com or use our services.

1. Information We Collect

Personal Information

When you use our website or services, we may collect the following personal information:

Contact Information:

  • Name

  • Email address

  • Phone number

  • Mailing address

Pet Information:

  • Pet's name, breed, age

  • Health information and medical conditions

  • Veterinary contact information

  • Behavioral information and special needs

  • Emergency contact information

Service Information:

  • Service preferences and scheduling

  • Payment information (processed securely through third-party providers)

  • Home access information (keys, codes, security details)

Communications:

  • Messages, emails, and correspondence with us

  • Photos and videos of your pet (with your consent)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Referring website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide Services:

  • Schedule and coordinate pet care services

  • Communicate about appointments and updates

  • Send photos and reports about your pet

  • Process payments

  • Maintain records of services provided

Improve Our Business:

  • Respond to your questions and requests

  • Improve our website and services

  • Analyze usage patterns and trends

  • Develop new services and features

Marketing (With Your Consent):

  • Send newsletters and promotional materials

  • Inform you about special offers and events

  • Share pet care tips and resources

Legal Obligations:

  • Comply with applicable laws and regulations

  • Respond to legal requests and prevent fraud

  • Protect our rights and safety

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers:

  • Third-party payment processors (e.g., Square, Stripe)

  • Scheduling and booking platforms (e.g., Acuity Scheduling)

  • Email service providers

  • Website hosting services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Emergency Situations:

  • Veterinarians or emergency services if your pet requires urgent care

  • Emergency contacts you've designated

Legal Requirements:

  • To comply with court orders, subpoenas, or legal processes

  • To enforce our Terms of Use or Client Service Agreement

  • To protect the rights, property, or safety of our business, clients, or others

  • To investigate fraud or violations of law

Business Transfers:

  • In connection with a merger, acquisition, or sale of all or part of our business

With Your Consent:

  • We may share information with your explicit permission (e.g., testimonials, photos on social media)

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Secure storage of physical documents containing personal information

  • Password-protected electronic files

  • Limited access to personal information (only employees who need it)

  • Secure transmission of sensitive information

  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide services you've requested

  • Comply with legal obligations (e.g., tax records, contracts)

  • Resolve disputes and enforce agreements

  • Maintain business records

Typically, we retain client information for:

  • Active clients: Duration of service relationship

  • Inactive clients: 3 years after last service (unless you request deletion)

  • Financial records: 7 years (IRS requirement)

You may request deletion of your information at any time, subject to legal retention requirements.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your information (subject to legal retention requirements)

Opt-Out: Unsubscribe from marketing emails at any time

Portability: Request your information in a portable format

Objection: Object to certain uses of your information

To exercise these rights, contact us at:

  • Email: info@paxspaws.com

  • Phone: 804.337.2320

  • Mail: LGSL Collective, LLC,619 Roseneath Road, Richmond, VA 23221

We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze website traffic and usage patterns

  • Improve website functionality and user experience

  • Enable third-party services (e.g., scheduling, analytics)

Types of Cookies We Use:

  • Essential cookies: Necessary for website functionality

  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

  • Functional cookies: Remember your preferences and settings

Your Cookie Choices: You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Third-Party Cookies: Third-party services (e.g., Acuity Scheduling, Google Analytics) may set their own cookies. Their use of cookies is governed by their respective privacy policies.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, partner services). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

10. Marketing Communications

Email Marketing: If you provide your email address, we may send you:

  • Service confirmations and updates

  • Newsletters and pet care tips

  • Promotional offers and special events

  • Referral program information

Opt-Out: You may unsubscribe from marketing emails at any time by:

  • Clicking the "Unsubscribe" link in any email

  • Contacting us at info@paxspaws.com

  • Updating your preferences in your account

Note: Even if you opt out of marketing emails, we will still send service-related communications (e.g., appointment confirmations, important updates).

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share

  • Right to delete personal information (with certain exceptions)

  • Right to opt-out of sale of personal information (we do not sell your information)

  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@paxspaws.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

  • Post the updated policy on our website with a new "Last Updated" date

  • Notify you via email if you have an account with us

  • Provide notice on our website homepage

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Pax's Paws
LGSL Collective, LLC
619 Roseneath Road
Richmond, VA 23221

Email: info@paxspaws.com
Phone: 804.337.2320


privacy policy