FREQUENTLY ASKED QUESTIONS

  • We care for the whole ecosystem. Every walk is an adventure tailored to your pet's curiosity and energy, not just a loop around the block. You'll receive personalized "Pax Playbooks" celebrating what makes your pet uniquely special, daily photo updates that capture their personality, and the peace of mind that comes from building a genuine relationship with someone who truly loves what they do. Plus, we operate sustainably and give back a percentage of profits to local animal rescue organizations.

  • Yes! We carry comprehensive general liability insurance and pet care-specific insurance. We're also a registered LLC in Virginia.

  • I'm Pet First Aid & CPR certified through the American Red Cross and bring 15+ years of professional relationship management and stakeholder engagement experience. I hold a Master's degree in Natural Resources with a focus on systems thinking and sustainability. Most importantly, I have a lifetime of loving and learning from animals, especially my yellow lab Pax, who inspired this business.

  • Every pet gets their own personalized profile celebrating what makes them uniquely themselves - personality traits and quirks, energy levels, favorite activities, communication style, comfort zones, behavioral notes, social preferences, and special care requirements. It's not just a care sheet for me; it's a celebration of your pet that you receive a copy of. We update it as I learn more about your pet over time.

  • Start by filling out our meet + greet request form. I'll respond to schedule our first meeting at your home or an agreed upon location. You can also simply send an email request to info@paxspaws.com or call/text 804.337.2320. After we connect, we'll finalize your booking details, then you're all set!

  • We understand life happens! Here's our standard policy:

    👉 48+ hours notice: Full refund
    👉 24-48 hours notice: 50% refund
    👉 Less than 24 hours: No refund (but we'll work with you on emergencies)

    ✨ For established clients with ongoing relationships, we're always happy to discuss flexibility on a case-by-case basis.

  • Every service includes personalized attention, fresh water, daily photo/video updates, medication administration if needed, and lots of love. Specific inclusions vary by service:

    🏠 Boarding (my place): Pickup/drop-off, multiple daily walks, feeding, playtime, enrichment, couch snuggles

    🏡 House sitting (your place): Overnight stays, 2+ daily walks, feeding, playtime, home security

    🦮 Drop-in visits: Feeding, potty breaks, playtime, quick home check, text update with photo

    🐕‍🦺 Dog walks: Adventure walks with varied routes, sniff time, waste cleanup, post-walk report with photos

  • Absolutely! We offer multi-pet pricing:

    Boarding/House sitting:
    🐕 = $75-85 per night
    🐕🐕 = $110-120 per night
    🐕🐕🐕 = 2+ pets will be considered on a case-by-case basis - additional fees apply

    🐕‍🦺 Drop-Ins & Walking Memberships: we can accommodate multiple dogs from the same household

    ✨ We're happy to create custom care plans for your whole furry family

  • Yes! While we specialize in dogs, we're happy to care for cats, especially in multi-pet households. Cat services include drop-in visits for feeding, litter box cleaning, playtime, and companionship. Let's discuss your cat's personality and needs during our meet + greet.

  • Safety is our top priority. I'm Cat and Dog First Aid & CPR certified by the American Red Cross and carry a fully stocked pet first aid kit. During our meet + greet, we'll establish emergency protocols including your preferred emergency vet, authorization for veterinary care, and emergency contacts. If anything concerning happens, I communicate with you immediately and take swift action to ensure your pet's wellbeing. I know the location of the nearest 24-hour emergency vet and never hesitate to seek professional care if needed.

  • I'll contact you immediately and follow your emergency care instructions. With your pre-authorization, I'll transport your pet to your preferred vet or emergency clinic if needed. Our pet care insurance covers incidents during care, and I'll stay with your pet, keep you updated throughout, and make sure they receive the attention they need.

  • We're based in Richmond, VA and serve greater Richmond and surrounding areas. Service area is determined on a case-by-case basis depending on your location and scheduling needs. Contact us to confirm we can reach you!

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  • For best availability, booking 2-4 weeks in advance is ideal, especially during peak seasons (holidays, summer vacation). However, I understand life doesn't always work that way, so reach out whenever you know you need care and we'll do our best to accommodate.

  • We accept:

    • Venmo, Zelle, PayPal (preferred)
    • Cash or check
    • Credit/debit card (processing fees apply)

    Payment details will be discussed during our meet + greet, and you'll receive an invoice after services are completed.

  • Yes! Walking memberships offer significant savings:

    🐕 - 1 Pet
    8 walks per month (2x per week)
    30min = $200 (save $40)
    60min = $400 (save $80)

    12 walks per month (3x per week)
    30min = $300 (save $60)
    60min = $600 (save $120)

    16 walks per month (4x per week)
    30min = $400 (save $80)
    60min = $800 (save $160)

    🐕🐕 - 2 Pets
    Add $10 to the rates listed above

    🐕🐕🐕
    Multi-pet households (2+ pets) will be considered on a case-by-case basis - additional fees apply

    Memberships include:
    👉 One household per walk - your pet gets our full attention
    👉 Discounted per-walk rate
    👉 Priority scheduling - consistent days and times that work for your routine
    👉 Build ongoing relationship with your pet(s)
    👉 Post-walk report with photos capturing your pet’s adventure
    👉 Weather-appropriate care (shade breaks in summer, warmth in winter)